Sparkler Orders are processed and shipped out same business day before 12 Noon. Orders placed after 12 Noon or on holidays and weekends will be shipped out the next business day.
Your order will be shipped to the delivery address you provide through our website. Please check to make sure the address submitted through our website is the correct address where you would like your package shipped. We do not check the address through PayPal. If you have a question or a problem submitting the correct address, please contact us.
If your order is returned to us due an invalid address, we will contact you. If you wish to have your order reshipped, you will be required to pay the shipping charges for the package to be re-shipped. If you do not wish to pay the re-shipping charge, your order will be refunded minus the original shipping charges.
Change of address
If you need to change your address and your order has not shipped out yet you MUST call us first! This is the best way to ensure your order can be corrected. You will be required to email us your address as well to make sure there are no errors in the address when we ship it out.
If your order has shipped already and you need to change your address, you must contact us and we will contact UPS. There will be an address change fee of 15 dollars. This fee goes directly to UPS. Please note,there is no guarantee that the package address will be changed in time for delivery.
What if my sparklers arrive damaged?
Occasionally sparklers do get damaged in shipping. Please take photo proof of your damaged sparklers. This will allow us to file a claim with UPS. Once we receive the photos, we will reship out the replacement sparklers. Please remember, there is no express shipping on sparklers, even replacement sparklers. If the replacements will not arrive on time for your event, we will refund you for the damaged sparklers.
What if my sparklers get lost in the mail?
It's rare but packages do get lost while in transit. Please frequently check your tracking information. If the tracking information says your package was delivered but you do not have it, you are required to contact us within 10 days of the delivery date. At that time, we will file a claim with UPS. Once UPS reaches a decision regarding the claim, we will contact you. If you need your sparklers before UPS reaches their decision, it is recommend that you place another order. After 10 days of the delivery date, there is little chance of UPS being able to find the package. Wholesalesparklers.com is not responsible for lost or stolen packages or delivery errors.
Can I have my sparklers expressed shipped?
Unfortunately, no. Sparklers, by law, can only be shipped ground.
How long does shipping take?
We try to ship out every order the next business day. If you place your order before noon eastern time, we may be able to ship the same day (We suggest calling ahead to see if this is possible.) Shipping times are 1-5 days depending on where they are being shipped. Sometimes packages get lost in the mail or delivery trucks get behind, please order your sparklers as far in advance as possible.